The transition between your sales department and your project management team can be a frustrating and tedious process. It can seem like no matter how organized your handover is in theory, when it comes time to pay the piper, things aren’t as smooth as you planned.
The two sides of the team, even in the most positive company cultures, are known to be at each other’s throats. If you were to poll sales professionals about their top inter-organization complaints, you’re sure to hear a mouthful about project managers.
And vice versa.
Often in many organizations — particularly mid-sized digital agencies — lots of valuable information on the sales side is lost during the handover to project management. And on the flip side, the project team often finds financials a hot mess, since sales usually won’t have a sufficient overview of all the transactions done within a project’s lifetime. This is particularly problematic because sales team members are usually unaware of problems with payment, budget, or even potential upsell alerts.
The best course of action to when handing over your contract from sales to project management is to get organized, utilize the best tools at your disposal, and focus on clarity.
Check out our 5 tips to smooth your handover from HubSpot sales to your project management team. Optimize this transition and make everyone’s life easier.
The first and arguably most important step is to get everyone on both sides on the same page. If you’re part of a larger organization, be sure to properly introduce team members and encourage internal communication between parties.
Another big key here is to get everyone literally on the same channel. However your team chooses to communicate - be it Slack, Skype, or Zoom - get everyone using the same channel to limit confusion and streamline how information is exchanged.
Again, in the interest of clarity, be sure to provide the sales department with specific instructions of what to provide the project team. The more insight project management has into the nuances of the customer, the better they’ll know what to expect.
You’ll need to create standard protocols for what happens on the sales side after the project is sold. One effective strategy is to have sales team members communicate any potential risks they’ve encountered when dealing with customer contacts. Encourage them to do a bit of light vetting and give an honest opinion to the project team about how they think the customer will handle the project. Are there any red flags that could jeopardize completion?
At the end of the day, the better sales can collect and present appropriate data, the easier the transition will be. So in addition to communicating risks, you’ll want to have a document drawn up with precise requirements for the sales side to better inform the next phase of the project cycle. You might consider including the following items:
Want a more detailed layout? Here are the data fields the Project Management team at Innovate requires from sales:
The goal is to get across as much applicable information to project management without wasting too much time. The more you streamline the process with detailed documents/data fields, the easier and faster this part of the handover process will be.
Echoing Tip #1, now it’s time to clearly communicate what’s happening with your customer. Introduce them to any project team members that will be handling the contract and keep them abreast of the next steps in the process. Often, customers may develop a comfortable rapport with a sales associate, and it should be your top priority to make sure they stay comfortable. Your project team may not have the same social skills, but you can do everything you can to reassure your customer that they’re in good hands (with good people).
A practical and effective way to execute Tip #3 is to have your sales squad take at least one of your project managers or customer success representatives with him or her to their last meeting. It’s all about comfort and familiarity here — this way, your customer can get acquainted with the project team before the official handover.
Honestly, it’s a good idea to send the more socially adept of your project team members on this assignment. Human connection is what builds trust, and it will go a long way if your client can meet someone from the project side personally.
Finally, put technology to work for you during the handover with an automation solution for project management like PSOhub.
"In the PSOhub environment, a deal can be promoted to a project and you can automatically hand over all the deal information with just one click."
All the account info from the sales side including contact information will be transferred to the solution, which was designed to help Professional Services Organizations (especially HubSpot users) streamline and automate their admin and effectively manage their products.
How does specifically does PSOhub help with the sales-to-project handover process?