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Data Processing Agreement

Effective starting: April 1, 2020

This GDPR Data Processing Agreement (“DPA”) forms part of the Terms of Service and Privacy Policy or such other location as the Terms of Service may be posted from time to time (as applicable, the “Agreement”), entered into by and between the Customer and PSOhub B.V. (“Company”), pursuant to which Customer has accessed PSOhub as defined in the applicable PSOhub Terms of Service. The purpose of this DPA is to reflect the parties’ agreement with regard to the processing of personal data in accordance with the requirements of Data Protection Legislation as defined below.

If the Customer entity entering into this DPA has executed an order with PSOhub pursuant to the Agreement, but is not itself a party to the Agreement, this DPA is an addendum to that Order. If the Customer entity entering into this DPA is neither a party to an Order nor the Agreement, this DPA is not valid and is not legally binding. Such entity should request that the Customer entity that is a party to the Agreement executes this DPA.

  1. Definitions

Controller” means the natural or legal person, public authority, agency or other body which, alone or jointly with others, determines the purposes and means of the Processing of Personal Data.

Data Protection Law” means all applicable legislation relating to data protection and privacy including all local laws and regulations which amend or replace any of them, including the GDPR, together with any national implementing laws in any Member State of the European Union or, to the extent applicable, in any other country, as amended, repealed, consolidated or replaced from time to time. The terms “process”, “processes” and “processed” will be construed accordingly.

Data Subject” means the individual to whom Personal Data relates.

GDPR” means the General Data Protection Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data.

Instruction” means the written, documented instruction, issued by Controller to Processor, and directing the same to perform a specific action with regard to Personal Data (including, but not limited to, depersonalizing, blocking, deletion, making available).

Personal Data” means any information relating to an identified or identifiable individual where such information is contained within Customer Data and is protected similarly as personal data or personally identifiable information under applicable Data Protection Law.

Personal Data Breach” means a breach of security leading to the accidental or unlawful destruction, loss, alteration, unauthorized disclosure of, or access to, Personal Data transmitted, stored or otherwise processed.

Processing” means any operation or set of operations which is performed on Personal Data, encompassing the collection, recording, organization, structuring, storage, adaptation or alteration, retrieval, consultation, use, disclosure by transmission, dissemination or otherwise making available, alignment or combination, restriction or erasure of Personal Data.

Processor” means a natural or legal person, public authority, agency or other body which processes Personal Data on behalf of the Controller.

Standard Contractual Clauses” means the transfer of personal data to processors established in third countries which do not ensure an adequate level of data protection set out in the European Commission’s decision (C(2010)593) of 5 February 2010.

  1. Undertakings regarding personal data
    1. Each party agrees that personal data shall be treated as confidential information under this DPA. In addition, each party shall at all times comply with applicable laws relating to data protection in the relevant jurisdiction with respect to each other’s personal data.
    2. Personal Data shall remain the property of the disclosing party. PSOhub and customer acknowledge that customer is the controller and maintains control over data subject’s personal data.
    3. PSOhub will process customer’s personal data only to the extent strictly necessary for the purpose of providing the services in accordance with the Terms of Service and any further written instructions from the customer that are mutually agreed upon in writing. PSOhub agrees that:
      1. it will implement and maintain a reasonable and appropriate security program comprising adequate security, technical and organizational measures to protect against unauthorized, unlawful or accidental processing, use, erasure, loss or destruction of, or damage to, customer personal data;
      2. it will not modify, alter, delete, publish or disclose any customer personal data to any third party, nor allow any third party to process such personal data on PSOhub’ behalf unless the third party is bound to similar confidentiality and data handling provisions;
      3. only its personnel who “need-to-know” will be given access to customer personal data to the extent necessary to perform its obligations under the Terms of Service. It shall provide adequate training to its staff and ensure that they comply with the obligations in this DPA; and
      4. it will only process customer personal data to the extent necessary to perform its obligations under the Terms of Service, upon written instructions of the customer (only as mutually agreed upon), and in accordance with applicable laws.
    4. Upon termination of your account Company will delete, destroy, or anonymize the personal data in accordance with our standard backup and retention policy per the Terms of Service and our PSOhub Privacy policy, normally, unless we are required to retain personal data due to European Union and/or Member State laws; in which case PSOhub reserves the right to retain personal data.
    5. Company shall not transfer any customer personal data outside of the EU or the US or to other locations not deemed to be “adequate” under EU law without providing reasonable notice under the Terms of Service to the customer


  1. Customer undertakings and PSOhub’ assistance
    1. Customer warrants that it has all necessary rights to provide to PSOhub the personal data for processing in connection with the provision of the PSOhub Services.
    2. To the extent required by applicable law, customer is responsible for ensuring that any data subject consents that may be necessary to this processing are obtained, and for ensuring that a record of such consents is maintained, including any consent to use personal data that is obtained from third parties. Should such consent be revoked by a data subject, customer is responsible for communicating the fact of such revocation to PSOhub, and PSOhub remains responsible for implementing any customer instruction with respect to the further processing of that personal data, or, as may be in accordance with any of Company’s legal obligations.
    3. Customer understands, as a controller, that it is responsible (as between customer and Company) for:
      1. determining the lawfulness of any processing, performing any required data protection impact assessments, and accounting to regulators and individuals, as may be needed;
      2. making reasonable efforts to verify parental consent when data is collected on a data subject under 16 years of age;
      3. providing relevant privacy notices to data subjects as may be required in your jurisdiction, including notice of their rights and provide the mechanisms for individuals to exercise those rights;
      4. responding to requests from individuals about their data and the processing of the same, including requests to have personal data altered, corrected, or erased, and providing copies of the actual data processed;
      5. implementing your own appropriate technical and organizational measures to ensure and demonstrate processing in  accord with this DPA;
      6. notifying individuals and any relevant regulators or authorities of any incident as may be required by law in your jurisdiction.
    4. PSOhub shall assist the customer by implementing appropriate technical and organizational measures, insofar as this is reasonably and commercially possible (in PSOhub’ sole determination and discretion), in fulfilling customer’s obligations to respond to individuals’ requests to exercise rights under the GDPR.
    5. As stated in our Privacy Policy, the customer consents to PSOhub engaging sub-processors to process customer personal data for the permitted purpose of providing products and services for which we contracted provided that:
      1. PSOhub will maintain an up-to-date list of its sub-processors, which it will update with the details of any change in sub-processors at least 10 days prior to any change; and
      2. PSOhub will impose data protection terms on any sub-processor it engages with as required to protect customer’s personal data to the standard required by the GDPR. Customer may object to PSOhub’ appointment or replacement, provided such objection is based on reasonable grounds related to data protection. In such event, PSOhub will either not appoint or replace the sub-processor or if that is not possible, customer may suspend or terminate the PSOhub service.
  1. Incident Management
    1. When either party becomes aware of an incident that impacts the processing of personal data, it shall promptly notify the other about the incident and shall reasonably cooperate in order to enable the other party to perform a thorough investigation into the incident, to formulate a correct response, and to take suitable further steps in respect of the incident.
    2. Both parties shall at all times have in place written procedures which enable them to promptly respond to the other about an incident. Where the incident is reasonably likely to require a data breach notification under applicable laws, the party responsible for the incident shall notify the other without undue delay of having become aware of such an incident.
    3. Any notifications made under this section shall be made to (when made to PSOhub) and to our point of contact with you (when made to the customer), and shall contain:(i) a description of the nature of the incident, including, where possible, the categories and approximate number of individuals concerned and the categories and approximate number of records concerned; (ii) the name and contact details of the point of contact where more information can be obtained; (iii) a description of the likely consequences of the incident; and (iv) a description of the measures taken or proposed to be taken to address the incident including, where appropriate, measures to mitigate its possible adverse effects.


  1. Liability and Indemnity

5.1 The following provisions apply in addition to what has been agreed in the Agreement. Liability provided for in this Article 5 only relates to fines and damage resulting from the Processor's culpable failure to comply with this Processor Agreement.

5.2 The Processor is only liable to the Controller for direct damage resulting from fines and damage as a result of the processor's attributable and culpable failure to comply with the Processor Agreement, up to a maximum of € 100,000.00 (one hundred thousand euros) per case and per calendar year.

5.3 The Processor is liable to the Controller for and will indemnify the Controller against all claims from third parties, including the Data Subject (s), for compensation of damage, including any fines imposed on the Processor, as a result of not, not correctly and / or not timely fulfillment by the Processor of its obligations under this Processor Agreement, provided that (i) the Processor informs the Processor immediately and in writing of the claim and (ii) the Processor leaves the processing of the defense against the claim, as well as any settlements, entirely to the Processor and lends its reasonable cooperation to the defense and settlement of the claim, expressly subject to the limitation of liability referred to in paragraph 2 of this article

  1. Duration and Termination

This DPA shall come into effect simultaniously with the PSOhub Terms of Service and shall continue until it is changed or terminated in accordance with the Terms of Service. Termination or expiration of this DPA shall not discharge the parties from the confidentiality obligations herein.