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Introducing Our Standard & Premium Support Plans

Support isn't just about fixing issues; it's about building a business that's strong and stable.

We offer two support plans to fit your operational needs:

Standard Support is your reliable safety net, providing the responsive assistance you need to keep your business running smoothly (included in all License Plans).

Premium Support is your strategic partner. Beyond a dedicated account manager, it delivers true operational resilience with a guaranteed 99.95% uptime. This is powered by our Dublin–Frankfurt live-mirror server infrastructure, which automatically fails your system over to Ireland in the event of an outage. This seamless failover reduces potential revenue loss from downtime by up to 90%, keeping your business and billing fully operational.

Premium Support - Map (1)

Compare Support Plans

Find the Support Plan That Fits Your Needs

Features
Live chat support 8 AM - 10 PM CEST info_outline
Via our embedded chat function in PSOhub or via our chat on our website
Hourly Back-ups
RFC, Bugs and Flaws, response time as soon as possible and based on severity
RFC, Bugs and Flaws, response time based on SLA qualification
Global 24/7 Priority Support online and if needed via Live Chat info_outline
When there is a queue of support tickets, you will be pushed up into the queue to be served first!
Dedicated account manager
Business review 2 times per year with your dedicated customer success expert info_outline
With our premium support plan, we will touch base with you on a regular basis, reviewing your business processes and how you leverage PSOhub, ensuring you make the most of the solution.
Member of the Innercircle info_outline
Quarterly we will organize a webinar for our premium partners and premium support customers. We will keep you updated on our feature launches and upcoming roadmap whilst listening to your feedback.
6 hours pack info_outline
Because sometimes you need a little more support and consultancy, we offer 6 hours of free consulting
99.95% Uptime Guarantee info_outline
Your system is guaranteed to be available and fully operational 99.95% of the time over a year.
High Availability / Fallback info_outline
Live-mirror server infrastructure
Standard
Live chat support 8 AM - 10 PM CEST info_outline
Hourly Back-ups
RFC, Bugs and Flaws, response time as soon as possible and based on severity
RFC, Bugs and Flaws, response time based on SLA qualification
Global 24/7 Priority Support online and if needed via Live Chat info_outline
Dedicated account manager
Business review 2 times per year with your dedicated customer success expert info_outline
Member of the Innercircle info_outline
6 hours pack info_outline
99.95% Uptime Guarantee info_outline
High Availability / Fallback info_outline
Premium
Live chat support 8 AM - 10 PM CEST info_outline
Hourly Back-ups
RFC, Bugs and Flaws, response time as soon as possible and based on severity
RFC, Bugs and Flaws, response time based on SLA qualification
Global 24/7 Priority Support online and if needed via Live Chat info_outline
Dedicated account manager
Business review 2 times per year with your dedicated customer success expert info_outline
Member of the Innercircle info_outline
6 hours pack info_outline
99.95% Uptime Guarantee info_outline
High Availability / Fallback info_outline
Download the New Factsheet

More info on Premium Support

Would you like to know more about our premium support, like the amount of support and the price for your organization? Leave your details below and we will contact you a.s.a.p.