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Introducing Our Standard & Premium Support Plans

Support isn't just about fixing issues; it's about building a business that's strong and stable.

We offer two support plans to fit your operational needs:

Standard Support is your reliable safety net, providing the responsive assistance you need to keep your business running smoothly (included in all License Plans).

Premium Support is your strategic partner. Beyond a dedicated account manager, it delivers true operational resilience with a guaranteed 99.95% uptime. This is powered by our Dublin–Frankfurt live-mirror server infrastructure, which automatically fails your system over to Ireland in the event of an outage. This seamless failover reduces potential revenue loss from downtime by up to 90%, keeping your business and billing fully operational.

Support Premium - Carte (1)

Compare Support Plans

The anatomy of operational excellence: Unlock VIP services with Direct access, Faster escalations & Predictable support

Features
Live chat support 5:30 AM - 10 PM CET/CEST
24x7 AI Support
Daily Back-ups
Response & Resolution Times
Global 24/7 Priority Support for severity 1 Issuesinfo_outline
When there is a queue of support tickets, you will be pushed up into the queue to be served first!
Dedicated Customer Success Manager
Operational Excellence Assessment 2 times per yearinfo_outline
With our premium support plan, we will touch base with you on a regular basis, reviewing your business processes and how you leverage PSOhub, ensuring you make the most of the solution.
Member of the Inner Circle info_outline
Quarterly we will organize a webinar for our premium partners and premium support customers. We will keep you updated on our feature launches and upcoming roadmap whilst listening to your feedback.
High Availability / Fallback (Live-mirror server infrastructure)
Uptime Guarantee
Standard
Live chat support 5:30 AM - 10 PM CET/CEST
24x7 AI Support
Daily Back-ups
Reasonable effort Response & Resolution Times
Global 24/7 Priority Support for severity 1 Issuesinfo_outline
Dedicated Customer Success Manager
Operational Excellence Assessment 2 times per yearinfo_outline
Member of the Inner Circle info_outline
High Availability / Fallback (Live-mirror server infrastructure)
99.50% Uptime Guarantee
Premium
Live chat support 5:30 AM - 10 PM CET/CEST
24x7 AI Support
Daily Back-ups
SLA based Response & Resolution Times
Global 24/7 Priority Support for severity 1 Issuesinfo_outline
Dedicated Customer Success Manager
Operational Excellence Assessment 2 times per yearinfo_outline
Member of the Inner Circle info_outline
High Availability / Fallback (Live-mirror server infrastructure)
99.95% Uptime Guarantee

More info on Premium Support

Would you like to know more about our premium support, like the amount of support and the price for your organization? Leave your details below and we will contact you a.s.a.p.