PSA Tools for MSP’s: What are the best?

by Claudette Albers-Reid on June 27, 2022

Updated on August 21, 2025

MSPs– Major Service Providers– are the prime candidates for PSA tools, and frankly, cannot live without them, even in smaller-sized businesses.

PSA stands for Professional Services Automation, and this class of software solutions helps businesses with the more financially granular aspects of project management– like billing and invoicing and contract management.

Because of the nature of IT service businesses and the explosion in AI/automation functionality across cloud-based software in general, it only makes sense to automate as much of the administrative processes as possible. All while staying intimately connected to the essential services MSPs provide.

That’s precisely where PSA software comes in.

MSPs have different needs from the platforms they use on the daily compared to, say, digital marketing agencies or other service businesses.

For that reason, we’ve compiled a short list of the best choices in PSA tools this year for major service providers, specifically. Take a look at what we consider to be the current top 5 options based on value, functionality, and verified online reviews.

Why do MSPs need a PSA tool?

For Major Service Providers (MSPs), Professional Services Automation (PSA) software provides a digital operational backbone.

MSPs deal with hundreds, sometimes thousands, of client requests, projects, and recurring services daily, making manual coordination virtually impossible. On a daily basis, MSPs are:

Managing client tickets - Help desk requests arrive via phone, email, or portal, and PSA centralizes these, assigns priorities, tracks progress, and routs them to the right technician.
Handling projects - From client onboarding to system upgrades or new network deployments, each project has tasks, deadlines, and resource requirements, all workflows which can be managed with a singular PSA tool.
Tracking time and billing - PSA automates billing and service ticket time tracking based on hourly rates, fixed contracts, or recurring services, preventing revenue leakage.
Scheduling and dispatching technicians - A PSA tool will optimize technician schedules, matching skills to specific issues and client locations.
Managing client communication - It provides a unified platform for client notes, history, and automated updates to help your business maintain transparency.
Monitoring assets and inventory - PSA often integrates with remote monitoring tools, tying client equipment to service contracts and troubleshooting.

Without some form of PSA tool in tow, MSPs would face disorganization, missed service level agreements, inaccurate billing, and overwhelmed staff.

It consolidates disparate functions into a single system, a hub if you will, providing the visibility and control necessary to operate efficiently, to scale more easily, and to deliver consistent client service.

Top 5 PSA Tools for Major Service Providers 2025

Here are the top 5 PSA tools we chose for MSPs in 2025. Note that we do not receive any affiliate commission from any of our outbound links to other software platforms for better transparency:)

1. Kantata

Kantata is one of the most highly rated PSA tools to help MSPs improve resource planning, plug and prevent revenue leakage, and streamline all their operations. Kantata’s all-in-one functionality helps service businesses scale more easily and get better forecasting with cleaner data.

It comes with next-level onboarding and support, so that Major Service Providers can more easily test and deploy solutions that work specifically for them.

In short, it's highly customizable, and though the learning curve can seem a little high in the beginning, Kantata can help MSPs save time and earn more money when leveraged properly for resource management, financial management, services, and project management.

Learn more about Kantata

2. PSOhub

What makes PSOhub worth its weight in gold for MSPs is its seamless marriage between PSA and project management. It’s particularly suited for HubSpot service businesses, as they can track time directly on service tickets that automatically ties to the correct service agreement, making sure no billable hours get left on the table.

Plus, PSOhub has always offered the kind of self-driving features MSPs love, like automated time tracking and smart invoicing. And now, their AI Copilot acts like a 24/7 project management assistant.

All in all, it’s the most affordable choice on this list and provides cutting-edge predictive analysis that other software solutions have yet to include in their fold of functionality.

Learn more about PSOhub

3. Atera

Atera reigns as one of the top choices for PSA tools in the MSP world for its all-in-one RMM (Remote Monitoring & Management) software.

Atera innovatively combines the automation and seamless functionality of PSA software with the tools needed to manage global teams and customers. Their remote access and support capabilities are a dream for IT service providers. With Atera, MSPs can be alerted to problems before the customer even realizes it due to their root-cause analysis feature.

You can then patch things up while customers are none the wiser, making for a better customer experience and an overall higher customer retention rate, as reported by Atera users.

Learn more about Atera

4. Accelo

Accelo is another top PSA software favorite of MSPs, as it was more or less designed to help IT services specifically manage their projects.

With a portal for 24/7 service of clients built-in, MSPs don’t have to put in long hours to customize the software. Like PSOhub, Accelo provides a native integration with both HubSpot and Salesforce, making the sales-to-project handoff seamless.

Accelo is a longstanding leader in automation and offers comprehensive resource management tools to close the loop on all projects and services in a snap.

Learn more about Accelo

5. Scoro

Scoro is the end-to-end work management software used by major service providers to help automate admin and manage their projects holistically. As a PSA tool, it excels at automated billing, and like Accelo and PSOhub, it has extensive resource management features to hone in on your team’s utilization.

Most MSP users praise Scoro for its ability for easy collaboration on tasks and its intuitive time management features. With Scoro, team members can easily track their time, while managers and owners can see how much the time is worth monetarily, thanks to this PSA tool’s powerful analytics and reporting.

Learn more about Scoro