Many small businesses may not think CRMs are right for them. We’re talking about entities defined as individual consultants or entrepreneurs and organizations with less than 20 team members.
There are operational structures — both technological and organizational — to consider, and not all small businesses are readily equipped to make this decision.
For the most part, they may be using old school systems like Excel spreadsheets to manage their marketing and sales activity. Or they are using a number of niche systems (.ie. marketing through one platform, sales through another, and finally invoicing separately).
But with free trials and hands-on onboarding, it can actually be quite beneficial and lucrative for small businesses to choose a CRM with integrated invoicing.
"We’ve seen plenty of SMBs with 2 or 3 employees who increased their efficiency through a CRM."
Why not discover if your business can function more efficiently? If you can devote less time to menial-yet-important admin tasks?
Where should you start?
Your customers are arguably your biggest asset. CRMs are the digital solution sent from tech heaven to help you manage them all in one place.
Who are CRMs for?
CRMs are for any type of business, B2C or B2B, that need to maintain and track relationships with their customers.
And while CRM software has a lot of powerful promises to make life easier, for small business owners, it’s often all about what it costs.
Owners looking to implement a CRM — without sacrificing vital needs such as invoicing — will first look to consider pricing. How much is the software? What is my expected ROI?
Next, owners typically consider features. Does it have everything I need? And complexity. How easy is it to implement? Is the solution intuitive and intelligent?
There are plenty of CRM options out there right now for small businesses depending on their needs. But most likely, small businesses are in the market to leverage a CRM for a few different and impactful reasons:
Your CRM should be integrated with your other business software, like Outlook and your accounting software, to help you further streamline client management, especially for B2Bs who need to track leads through longer sales cycles.
A good CRM should have the following features:
For all the great features and capabilities of a CRM to handle your client management, they don’t come with an in-house invoicing system. Managing invoices should be digital, automated, and painless, and it can be, thanks to robust invoicing platforms that integrate with HubSpot and other CRMs.
For small businesses with multiple clients, integrating your invoicing system with your CRM is a no-brainer. Here are the benefits of invoicing CRM integration you can look forward to:
It’s more cost-effective and time-saving in the long run to adopt an invoicing solution that connects with and talks to your CRM environment. This will mean conserving valuable time both with manual labor as well as with issues that arise from human error (duplicated or incorrect data entry).
Ensure your systems are running smoothly by having them communicate directly with one another. You can get a much better view of your business — particularly the financials — when everything is connected. CRMs especially empower you to better manage client relationships and customer leads. Connecting your accounting system to your CRM keeps the contact record up-to-date, since all activity is tracked in one place.
By tracking and managing your invoices together in the same place, you can look forward to stronger analytics that accurately reflect the current state of affairs. Your deal doesn’t stop at Closed Won; so, having visibility into successful invoicing connected to your sales analytics will further improve that closed-loop reporting
Hopefully, we’ve proven the value of not only using CRMs, but how integrating invoicing systems with them are a game changer for small businesses looking to improve their operational efficiency.
On a parting note, for small businesses with CRMs, don’t forget to consider how you can make the customer experience even better by integrating invoicing.
It doesn’t hurt that it will make your life a boatload easier, either.